FAQ

Here are a few frequently asked questions and their answers below.

Which part of the do you service?

ABC Cargo will allow you to send shipments all over the globe. We have service everywhere in the world.

What are office hours?

We are available every day from 8 AM to 10 PM except on public holidays

How can I track my shipment?

You can track your shipment using our website. Usually, your merchant or online shop sends you a link to track your shipment.

Does ABC Cargo offer insurance?

Yes! ABC Cargo insures certain goods on paying extra. You can find it out the items at: In the website

How can I submit complaints in ABC Cargo?

You can submit your cargo complaints here or  directly through the Livechat

How can I get an International shipping rate quote?

Contact ABC Cargo service via email: info@abccargo.co.uk

How can I change the address of a shipment that I have already handed over to ABC Cargo?

No. You cannot change the address after you confirm your shipment.

What is the maaximum time duration for delivery?

ABC Cargo will allow you to send shipments all over the globe. We have service everywhere in the world.

What are the services available to United Kingdom?

Air Express, Sea Express & Normal Sea Cargo

Can I send electronics to the United Kingdom? What are the major things to be considered when sending vulnerable itineraries

Yes, of course. When sending electronic items, keep all the tax documents and the bill you paid, and pack them in a wooden box, if possible, with maximum protection.

What are restricted items while sending cargo?

Power Bank, Hazardus products, Dangerous Goods, Sharp objects, Canned foods, Precious metals, medicines, or drugs, mobile phones, laptops, Brand copy items, gadgets, zamzam water, Batteries ,dry fish/meat etc.

What are the types of packaging available for fragile items?

Thermocol bubble packing & wooden box packing

Is food items allowed to send to UK?

Yes

What are the documents required while sending cargo?

Document requirements are based on your destination and the type of service that you are choosing

Is the receiver required to be present at the destination of clearance?

No we are providing door to door service

Where can I find the tracking ID

A tracking number or ID is a blend of digits and/or letters uniquely identifying your cargo.

When will my tracking information appear?

You can track your orders right from the shipment collection by our agent.